How do I get my money back from google checkout?

I purchased some items from a website via google checkout. the items have not arrived - I have emailed the company via google checkout and directly, they are not responding. what can I do ?

Additional Details
I have contacted the supplier twice via google checkout - absolutely no reply. Also emailed them directly - again no response.
Have requested google to mediate now. took me ages to find where I could do that though .
4 weeks on from the initial transaction, no item and no response from seller or google checkout. will now have to get money back via bank - lets see if that is any easier

go to the bank (or credit card company), credit card companies are supposed to protect buyers fromt his kind of thing. tell them to get the money back, and they should be able to do it.

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Google experts need some refinancing experience difficult confrontations about some updating of their program.Enough money will be needed. It is official, whether you are for the Wall Street Financial Reform or not, it is likely going to be put into effect. The United States Senate voted on the bill today and in a 60-39 vote it passed. Now, within the in the coming week the President will likely be signing off on the bill. There is next to no speculation whether the president is going to sign off on this bill. This bill is controversial, but if it does what it is designed to, our economy will only improve. Hopefully it doesn't fail and individuals aren't left standing in cash advance lines to survive, yet again.

What should I do if there is a problem with my order?

If you are having problems with your order, we encourage you to contact the seller to solve the situation. Here is how:

Sign in to your Google Account.
On the Purchase History page, locate the order containing the item that you would like to cancel or have refunded, and click View Order.
At the top of the receipt, click Contact [Retailer's Name].
Select an appropriate subject for your message from the Subject: drop-down menu and enter your message in the Message: text box.
Click Send email once you have provided the necessary details.

If you have already contacted the retailer and were unable to solve the problem, Google can mediate a dispute between you and the retailer. At your request, we will review the situation and propose a non-binding solution if appropriate.
After Google proposes a solution, you and the retailer will have the option to accept or reject our proposal. If you both agree to accept the proposal, you will each be responsible for fulfilling your parts of the agreement.

(It looks like Goggle accept no responsibility !!!)

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